I. Overview

We value every customer’s shopping experience and have therefore established the following clear return policy to ensure that if you are not satisfied with your purchase, you can easily complete the return process.

II. Return Conditions

Time Limit: Within 15 days (inclusive) from the date of receipt, if the product is in its original condition, unused, and all accessories, packaging, and gifts (if any) are intact, you may apply for a return.

Product Condition: Returned products must be in their original saleable condition, meaning the product itself, labels, packaging, and all accessories are undamaged, free from stains, and have not undergone any unauthorized repairs or alterations.

Non-Quality Issue Returns: If you wish to return a product due to personal preferences, incorrect sizing, or other non-quality-related reasons, you will be responsible for the return shipping costs.

Quality Issue Returns: If the product has a quality issue, we will cover the return shipping costs and offer you a full refund or replacement.

III. Return Process

Submit Return Request: Log in to your account, locate the item you wish to return in “My Orders,” click “Request Return,” and fill in the detailed return reason.

Review Return Request: We will review your return request within 1-3 business days and notify you of the outcome and next steps via in-site messaging or email.

Obtain Return Address: Upon approval, you must contact our customer service team to obtain the specific return address. Please note that the return address may vary based on the product’s shipment origin and our return policy requirements. We will provide you with a return center address in the United States or Europe.

Ship the Return Package: Follow the return address provided by customer service, choose a trackable shipping method to send the return package, and keep the tracking number for reference.

Refund Processing: Once we receive and inspect the returned product, we will promptly process your refund. The refund will be credited back to your original payment method, and the estimated processing time is within 3-7 business days after receipt.

IV. Notes

1.Please ensure the return product is securely packaged to prevent damage during transit.

2.If the return product is not in a resalable condition due to customer reasons (e.g., damaged packaging, missing accessories), we reserve the right to reject the return request or deduct corresponding fees.

3.Special products (e.g., customized items, consumables) may not be eligible for this return policy. Please carefully review the product details or consult customer service before purchasing.

We are committed to providing you with the best shopping experience. If you have any questions or need assistance, please feel free to contact our customer service team, and we will be happy to help.